• INTRODUCTION TO THE COURSE

    Welcome to the Communication Skills course! This program is designed to help you develop and refine your ability to communicate effectively in both personal and professional settings. Through a mix of interactive lessons, real-world examples, and practical exercises, you will enhance your verbal, non-verbal, written, and digital communication skills.

Available courses

COMMUNICATION SKILLS

Course Summary: Communication Skills 

Course Title: Communication Skills / Demonstrate Communication Skills
Qualification Level: TVET Level 6
Core Competency Area: Basic Core Competencies

Overview

This course equips learners with the necessary communication skills for effective interaction in professional settings, particularly within organizations and workplaces. It focuses on meeting the communication needs of clients and colleagues, developing and maintaining communication strategies, facilitating discussions, conducting interviews, and representing the organization.

Key Objectives

By the end of the course, learners will be able to:

  • Utilize specialized communication processes.

  • Develop, implement, and revise communication strategies.

  • Establish and maintain effective communication pathways.

  • Promote the use of strategic communication across all organizational levels.

  • Conduct professional interviews.

  • Facilitate productive group discussions.

  • Represent their organization competently in various forums.

Core Learning Outcomes

  1. Utilize Specialized Communication Skills Processes
    Identify communication needs, apply different communication approaches, and address conflicts constructively.

  2. Develop Communication Strategies
    Create internal and external strategies, accommodate diverse communication needs, and evaluate their effectiveness.

  3. Establish and Maintain Communication Pathways
    Set up formal/informal communication channels, and maintain these systems to ensure information flow.

  4. Promote Use of Communication Strategies
    Disseminate strategies across the organization, model effective techniques, and guide staff in adapting strategies to various contexts.

  5. Conduct Interviews
    Use appropriate communication strategies in interviews, maintain records, and apply verbal/non-verbal techniques effectively.

  6. Facilitate Group Discussions
    Encourage participation, set agendas, manage group dynamics, and evaluate group communication effectiveness.

  7. Represent the Organization
    Present the organization’s views professionally in both internal and external engagements.

Assessment Methods

  • Written tests

  • Practical assignments and role plays

  • Oral questioning

  • Case studies

  • Self-assessments

Required Tools and Materials

  • Computers/laptops

  • Internet connection

  • Projectors

  • Telecommunication tools (e.g., phones)